Outdoo & Gong Integration

Overview

Gong is a conversation intelligence platform that records, transcribes, and analyzes customer calls across the team. By integrating Gong with Outdoo AI, you can take selected recordings and turn them into AI roleplays, giving your team a way to practice the exact objections and conversations already captured in Gong.

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This integration lets you create AI roleplays from real calls, build custom roleplay agents based on specific buyer personas, and use coaching insights from each attempt to sharpen rep performance. Gong continues to handle analytics while Outdoo focuses on practice, coaching, and skill improvement.

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What can this integration do?

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• Build Roleplay bots from real calls: Import Gong recordings and transform them into interactive practice scenarios.

• Coach faster: Build custom roleplay bots from selected recordings - set custom scenarios, buyer personas, and goals for targeted practice.

• Standardize training: Certify new hires and upskill teams with consistent, call-based exercises.

• Measure outcomes: Track attempts, scores, and feedback inside Outdoo.

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How to integrate Gong with Outdoo

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1. Open Outdoo → Settings → Integrations → Conversation Intelligence → Gong
2. Generate a Gong API Key (Gong admin required):
   • Go to Admin Center → Ecosystem → API
   • Click Get API Key to receive access key and access key secret
3. Add credentials in Outdoo and Save, then Test
4. Import recordings: Conversation → Calls → Import from Gong
5. Create a roleplay: Open an imported call → Create Roleplay → set scenario, persona, goals, scoring → Publish

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Need help?

If you have any questions or need further help, feel free to contact us at support@outdoo.ai